Terms and conditions
By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions. It is also where we set out how we trade, what you can expect from us and what we can expect from you. These conditions comply with the guidance issued by the Office of Fair Trading. This covers Distant Buying Regulations, e-commerce Regulations, Provision of Services Regulations and the Sale of Goods act (see their consumer guides at the end of our terms and conditions pages 5 & 6).
When you buy items at a distance (under Distance Selling Regulations), your consumer rights apply in the same way as if you bought the item on the high street. The Sale of Goods Act says that the items must be :
As described – fit the description given by the retailer
Of satisfactory quality
Fit for purpose – suitable for the purpose the item was sold for
You also have the right to the following information before you decide to buy:
Business & contact details:
email : firstname.lastname@example.org
Phone: +44 7772 715 129
Postal address for returns:
Paul Guthrie Art, c/o Bentleys, Suite 6, 141/143 South Road, Haywards Heath, West Sussex RH16 4LY
A description of the goods we are offering:
Paul Guthrie paints and makes original art, framed prints, limited edition prints and cards
Price of the goods we are offering including all taxes
Prices are clearly shown on the website shop by each product and on the category description.
Details of delivery costs and arrangements for delivery
Detailed delivery costs are laid out on our delivery page and at the checkout.
We use Royal Mail for delivery and everything is sent ‘signed for’. If you’re not in when Royal Mail try to deliver they leave a card and you need to collect it from the sorting office. We get everything signed for so it arrives safely.
We aim to despatch your products within 5 - 7 working days. Exceptions may occur over public holidays, but we would put up an explanatory note in advance on the site to let you what is happening and email you if an order was delayed for any reason.
How payments can be made
Payments are made via PayPal. Our website does not hold any credit card/debit card details, all financial transactions are handled separately by PayPal.
All prices are showing in pounds sterling.
How we accept orders and our contract with you
We will email you as soon as possible to confirm receipt of your order.
By placing an order, you are offering to buy a product. We will accept the order as long as we have the stock available. If a product is out of stock, we’ll let you know as soon as possible and refund your payment via PayPal.
When we send an email to say we’ve despatched the product, this forms acceptance of the contract to buy the product. (The same as when you pay for something in a shop). In formal language ‘a contract is concluded when the customer becomes bound to buy something and the business becomes bound to supply it’.
Cancellations (up to and including 7 working days after you have received the goods)
Of course we’re really keen for you to be happy with our products, but if you’re not you can cancel your order, at anytime from when you place it (and up to) seven working days after the date you received the goods. But, you do need to let us know by email
email@example.com and we’ll be in touch as soon as we can to sort it out. We will give a full refund (including standard delivery charges) and pay it as soon as possible but at least within 30 days of cancellation.
Goods must be returned in an ‘as sold’ condition. Please pack them carefully as some frames will contain glass and need to be wrapped very well.
All returned goods should be sent to Paul Guthrie, c/o Bentleys, Suite 6, 141/143 South Road, Haywards Heath, West Sussex RH16 4LY. Just to repeat, do pack them carefully, particularly if they contain glass.
Faulty items (within 6 months of purchase)
We try to make sure everything we send out is perfect, but sometimes things slip through the net or develop faults. If so, do contact us immediately firstname.lastname@example.org and we’ll either replace it or refund you.
If a product arrives damaged, get in touch via email@example.com and we’ll do our best to sort it out. We may ask you to take a photo of the damaged item and email or send it to us, just in case the product is so damaged it makes sense to bin it! Our returns policy in no way affects your statutory rights.
If you have a complaint, do get in touch via firstname.lastname@example.org and we’ll do our best to sort it out.
It’s worth bearing in mind different computer screens affect how colours are seen, the paintings may look slightly different in real life (hopefully even better!)
This notice applies to all information collected or submitted on the Paul Guthrie website. Your privacy is important to us and the information we collect are:
We use the information you provide about yourself when placing an order only to complete that order.
We use return email addresses to answer the email we receive and update you on your order. We do not share them with third parties.
- Paypal’s (our payment provider) and Shopify (our shopping cart provider) websites are not covered by this policy and we have provided a permalink to their terms and conditions.
If you want a copy of the details of personal information we hold about you under the Data Protection Act 1998, please write to Paul Guthrie, c/o Bentleys, Suite 6, 141/143 South Road, Haywards Heath, West Sussex RH16 4LY. If you believe that any information we are holding on you is incorrect or incomplete, let us know and we’ll correct it immediately.
A cookie is a simple text file, typically they contain two pieces of information, a site name and unique user ID.
The cookies on this site are unsophisticated and only work in the way described above.
How To Contact Us
Should you have other questions, please send us an email at email@example.com
The content of the pages of this website is for your general information only. While all reasonable steps have been taken to ensure that the information on this website is up to date and accurate, we do not guarantee that all material is accurate and current. It is subject to change without notice.
All material on this website is copyright Paul Guthrie and may not be reproduced without agreement in accordance with copyright.
You may not create a link to this website from another website or document without Paul Guthrie's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.